Privacy Policy
This Privacy Policy explains how HEJU Labs LLC ("HEJU", "we", "us") handles information in connection with the HEJU mobile application (the "App") and the website heju.pro (together, the "Services").
1. Non-custodial by design
HEJU is a non-custodial wallet. Your private keys and recovery phrase are generated on your device, encrypted locally, and never transmitted to us. We cannot access, recover, freeze or move your digital assets. If you lose your recovery phrase, we cannot restore your wallet.
2. Information we do not collect
- Private keys, recovery (seed) phrases or wallet passwords
- Your name, physical address, government ID or other identity documents
- Account credentials — the App does not require an account
3. Information processed to provide the Services
- Public blockchain data. To show balances and history and to broadcast transactions you sign, the App sends your public wallet addresses and signed transactions to blockchain nodes and data providers. Blockchain data is public by nature.
- Technical data. Our servers and service providers may receive standard technical data such as IP address, device type, operating system and app version, used for security, reliability and abuse prevention.
- Crash and diagnostic data. If you opt in through your device settings, we may receive anonymous crash reports to fix bugs.
- Support communications. If you email us, we receive your email address and the contents of your message.
4. How we use information
We use the information above only to operate, secure and improve the Services and to respond to support requests. We do not sell personal information and do not use it for third-party advertising.
5. Third-party services
The App may connect to third-party blockchain infrastructure (such as RPC node providers and price data APIs) and, at your direction, to third-party decentralized applications. Those parties process data under their own privacy policies. We are not responsible for third-party services.
6. Data retention
Technical logs are kept for a limited period for security and operational purposes and then deleted. Support emails are retained as long as needed to resolve your request.
7. Your rights
Depending on where you live, you may have the right to access, correct or delete personal information we hold about you. Because we hold very little, most requests can be handled quickly — contact us at the address below. You can delete all wallet data from your device at any time by removing the App.
8. Children
The Services are not directed to children under 18, and we do not knowingly collect information from them.
9. Changes
We may update this policy from time to time. The effective date above shows when it was last revised.
10. Contact
Questions about this policy: privacy@heju.pro