Support

We usually reply within 1–2 business days.

Email us at support@heju.pro. Please include your device model, OS version and app version.

Never share your recovery phrase or private key with anyone — including us. HEJU staff will never ask for it.

FAQ

Can HEJU recover my wallet if I lose my phone?

No. HEJU is non-custodial — only your recovery phrase can restore your wallet. Install HEJU on a new device and choose "Import wallet" with your recovery phrase.

Why is my transaction pending?

Transactions are processed by the blockchain network, not by HEJU. Congestion or a low network fee can delay confirmation. You can check its status in a block explorer from the transaction details screen.

I sent funds to the wrong address. Can you reverse it?

Unfortunately no. Blockchain transactions are irreversible and we have no control over them. Always double-check the address and network before confirming.

Does HEJU require an account or KYC?

No. HEJU does not require sign-up, email or identity verification to create a wallet.

How do I delete my data?

All wallet data is stored on your device. Deleting the App removes it. Make sure your recovery phrase is backed up first.